Privacy

1. Our Commitment to Your Privacy HanStone ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights in relation to it. This policy is compliant with the General Data Protection Regulation (GDPR).

2. What Information We Collect We may collect and process the following data about you:

  • Information you give us: This is information you provide by filling in forms on our website ([Insert Your Website URL]) or by corresponding with us by phone, email, or otherwise. This includes your name, address, email address, and phone number when you request a quotation or make an enquiry.
  • Information we collect automatically: When you visit our website, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system, and platform. We also collect information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our site, pages you viewed, page response times, and length of visits. (See also our Cookie Policy).

3. How We Use Your Information We use the information we hold about you in the following ways:

  • To provide you with the information, products, and services that you request from us (e.g., providing a quotation).
  • To communicate with you regarding your project or enquiry.
  • To administer our site and for internal operations, including troubleshooting, data analysis, and statistical purposes.
  • To improve our website to ensure that content is presented in the most effective manner for you and for your computer.
  • To comply with our legal obligations.

4. Legal Basis for Processing Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you (e.g., to carry out your renovation project), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

5. Data Storage and Security We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. All information you provide to us is stored on our secure servers. We will retain your personal data only for as long as is necessary for the purposes for which it was collected, and to the extent required by applicable laws.

6. Sharing Your Information We will not sell, distribute, or lease your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website or conducting our business (e.g., structural engineers, local council for planning applications), so long as those parties agree to keep this information confidential and secure. This is only done when necessary for the completion of your project.

7. Your Data Protection Rights Under GDPR, you have the following rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [Insert Your Email Address].

8. Changes to Our Privacy Policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9. Contact Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to [Insert Your Email Address].